|
Housekeeping
Inspection Program
Do you know how clean your facility really
is? Is your in-house or outsourced staff meeting or exceeding
performance expectations?
Service
Reports Company will rate sanitation levels
to help you achieve a cleaner facility. We have worked extensively
with hospital administrators, hotel and restaurant operators,
and outsourced housekeeping firms to develop sophisticated
inspection procedures. These procedures comprise over 500
specific sanitation standards and can be tailored to fit any
size facility.
We participate with the facility in helping
to identify, state, and value cleanliness standards from the
Patient Perspective, Public Perspective, Staff Perspective,
and Employee Perspective.
Our reports highlight deficiencies and
outline areas that require attention. Managers and staff can
then correct these deficiencies to improve product, service
delivery, and ultimately guest satisfaction.
Quantifiable
Results!
Inspection results are calculated to rate the level of compliance
to standards. Point values are assigned for each standard,
and areas are weighted according to level of importance. The
results pinpoint areas that need improvement, and scores are
tracked to show progress. Individual attendant performance
is also monitored to boost accountability, and their scores
are linked to reviews and wage increases.
A partial
list of specific areas for which we have developed extensive,
measurable survey procedures:
Cleanliness/Sanitation
| Entrances |
Public Restroom |
Waiting Areas |
| Corridors |
Elevator |
Stairwells |
| Cafeteria |
Patient Bathrooms |
Patient Bedrooms |
| Treatment Areas |
Surgery/OR |
Nursing Stations |
| Pantry / Kitchens |
Playrooms/Recreation |
Locker Rooms |
| Patient utility
rooms |
Conference |
Rooms Staff Lounges |
| Staff rest rooms
Physician |
Dining room |
Office Areas |
| Equipment Areas |
Staff Appearance/
Training |
Building Exterior |
Below are comments from some of
our satisfied clients:
"…it is clear our department
has made significant progress since the inspection program
was begun. We have seen a 79 percent increase in cleanliness
scores throughout the hospital and a 57 percent reduction
in staff turnover."
-Bob Danielson, Director of Facilities
Services, Children's Medical Center of Dallas
“The on-going Facility Service
evaluation program has been a significant benchmarking tool
for us…many recommendations have been very useful and
successfully implemented.”
-Marc Leediker, VP of Project
Management, Children’s Medical Center of Dallas
Need additional
information?
Click
here to see a case study  PDF
« HOME
|
