|
Quality Audits for Non-medical
Support Services
Do you want to provide quality, non-medical
products and services to your patients, their families, visitors,
and staff? Are you concerned that the food and cleanliness levels
at your facility aren't satisfying customer expectations?
Non-medical and vendor services, such as housekeeping and food
service, often do not perform at the same high level as medical
services do. However, inferior performance in these areas can
damage a facility's reputation and seriously detract from its
ability to gain status as a high quality provider.
An independent quality audit allows you to identify weaknesses
and sub-par performance and develop action strategies for improvement.
It will also show you how to save money, eliminate waste, establish
accountability, boost staff morale, and create a better work
environment.
Service Reports Company
has a proven track record. Since
1986 we have developed measurement techniques to rate performance
and provide concise recommendations for establishing continuous
quality improvement.
We can help your facility
excel in the following areas:
Housekeeping / Facility Services (Sanitation
inspections & cleanliness levels)
Click
here to see a detailed case study.
Food Service (Cafeteria
/ catering / room service / vending / misc. outlets)
Click
here to see a detailed case study.
Clinics (Customer
service & satisfaction)
Security / Safety (Professionalism
/ response time)
Guest Services / Concierge
/ Hotel Facility (Valet
parking & other services for patients, visitors & staff)
Admissions (Customer
welcome & discharge procedures)
Human Resources (Job
applicant procedures / applicant and new employee "first
impressions")
« HOME
|
|
|
