Our assessment format is divided into six specific categories, consisting of over 450 detailed line items, or quality assurance standards, relating to all aspects of food service, from cafeteria and catering to patient services and room service.

The six main categories we use to rate food service performance are:

1) Promotion (signage, menus, customer feedback, entry/first impression, etc.)
2) Product (product presentation, ingredients, serving methods, taste)
3) Place (displays, servery equipment & cleanliness, dining room)
4) Price (cash controls, pricing, employee integrity, accounting systems)
5) People (service staff, hospitality, appearance, hygiene)
6) Kitchen (HACCP food safety program; equipment maintenance)

We provide a detailed performance summary with recommendations. This is accomplished by combining our interactive assessment with a departmental performance review, which includes facility sanitation inspections, staff interviews, questionnaires, and mystery shopper surveys.

Realistic plans and actions are formulated and implemented after our study, so that your facility can enhance food and service quality, identify sub-standard performance, and raise customer satisfaction and retention levels.

“Your quality assurance audit for our Food Service Department was a comprehensive review…(it) pushes to excellence without being scolding or punitive.”

- Senior Vice President, Children’s Medical Center Dallas

"The Service Reports evaluations have been detailed, accurate and objective and have helped our managers and supervisors to better focus on the specifics of their areas for improvement. With your help, we have increased our quality rating 74%. You guys are the ultimate professionals, and it's a pleasure to be associated with you."

- Director of Food Service, Children’s Medical Center Dallas

Need additional information?

Click here to see a case study.

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