About Us

Service Reports Company believes in the principles of Continuous Quality Improvement and is committed to solving problems for our clients by helping to develop, implement, and coordinate effective, property specific, performance assessment procedures.

The Experienced Perspective…

The Service Reports Company team has been carefully selected and is composed of experienced healthcare and hospitality industry professionals with diverse backgrounds. Each associate involved in a project contributes a unique perspective to help guarantee success.

Monte Fulton is president and founder of Service Reports Company, a firm specializing in customer service strategies and quality assessments for hotels, hospitals, and restaurants.

Since the company's inception in 1986, Monte and his team have consulted to numerous successful and award winning regional and national brands, including Children's Medical Center of Dallas, Rosewood Hotels, Omni Hotels, Marriott, Ritz-Carlton, Holiday Inn, Sheraton, Wyndham, Hilton, Intercontinental, Fairmont, Renaissance, Sonny Bryan's BBQ, and Patrizio Restaurants.

Prior to launching into entrepreneurship, Monte spent 10 years in hotel management with Marriot, Hyatt, and Peabody Hotels. He was involved in opening and managing several successful Dallas area restaurants and clubs. He has a bachelor's degree from Ole Miss and is a member of the American Society for Quality.

Service Reports Company has developed strategic alliances with a variety of consulting firms, including those who specialize in training and development, concept design, construction, human resources, and reward and compensation systems.

Our team is ready to assist you in a variety of ways:

 Quality standards development & implementation

 Continuous Quality Improvement & TQM programs

 Joint Commission prep surveys and HACCP food safety inspection programs

 Facility Services Management

 Housekeeping and sanitation inspection programs

 Project development for hotels and restaurants

 Hotel, hospital facilities, cafeteria, & restaurant management

 Restaurant Construction and Renovation Management

 Food service, nutrition, & restaurant outlet concepts and implementation

 Sales, reservations, & catering skills training & planning

 Guest service training

 Operations diagnostics & research

 Internal operating cost controls & auditing procedures

 Comprehensive mystery shopper procedures and analysis

 Survey / questionnaire development and application

Bottom line?

Experience translates into a valuable resource for our clients during each and every assignment


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